All parcels will be shipped via Australia Post E-parcel service. Tracking and signature on deliver is included. Your tracking details will be emailed to you once your order has been shipped. Postage costs are calculated at Australia Post eparcel rates based on weight of your order (see below).  We aim to ship orders within 48hrs of payment being received. Suncatcher orders can sometimes take a little longer as these are all handmade and depends on the quantity on order at the time.  I will contact you if there are any delays encountered.

International orders are calculated at Australia Post air mail rates based on the weight of your parcel.

Deliver times may vary most orders will be received between 7-14 working days. (this does not include weekends or holidays)

FLAT RATE EPARCEL COSTS (within Australia) ARE AS FOLLOWS-
0-500grams = $10.00 p/h
500-3kg = $15.00 p/h
over 3kgs = $20.00 p/h

PLEASE NOTE- some items are small or flat and postage costs may be less than the flat rate calculation (such as a packet of wing designs which is a letter size). If you pay too much for postage i will refund the difference to your account Or send additional products to cover the amount paid at your request. 

Bonuses:
All payments received by bank deposit will now receive a FREE thank you gift. (as paypal and credit cards fees do not apply to bank deposits)
All crystal orders over $350 value will receive 10% wholesale bonus in FREE products. Please put a note in the comments section of your order with your preference for the free items.

Returns and refunds:

While we make every effort to ensure our items are clearly described and packaged as best as we can to avoid any problems with your order. We do understand that sometimes things happen.
We will gladly exchange or refund your payment if your item is faulty when received or not as described. All returns must be received back within 7 days of purchase. Shipping costs cannot be refunded. Items must be returned in original packaging and condition. I will contact you once your item has arrived and confirm the next steps.

To return an item, please send it to:
Just Like Leadlight
13/40 Hyde st, South Grafton NSW 2460 Australia

Please include the following information:

• Your Order number (appears on the top of the confirmation email)
• Your name and address
• A description of why you are returning the item
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number you would like.